Shipping policy

At Glintra, we aim to make your shopping experience as simple and convenient as possible. Please review the following information regarding order processing and delivery.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Please note that orders may take longer to process during holidays, promotional periods, or periods of high order volume.

2. Delivery Times

Estimated delivery times may vary depending on the destination, product availability, shipping carrier, and other factors.

For orders delivered within the UK, the estimated delivery time is generally:

5–12 business days

Delivery times are estimates only and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free shipping promotions will be clearly stated on our website and may be subject to specific conditions.

4. Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.

5. Delivery Delays

Glintra is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

  • Shipping carrier delays

  • Customs processing

  • Severe weather

  • Public holidays

  • Incorrect or incomplete delivery information

  • High shipping volumes

  • Other unforeseen circumstances

If your order is delayed, please allow additional time for delivery before contacting us.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Glintra is not responsible for orders that cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer.

If an order is returned because of an incorrect address, additional shipping charges may apply if reshipment is available.

7. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.

We will review the situation and, where appropriate, work with the shipping carrier to investigate the issue.

8. Customs and Import Charges

For international orders, customers may be responsible for customs duties, taxes, or other charges imposed by the destination country.

These charges, when applicable, are the responsibility of the customer.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website.

By placing an order with Glintra, you acknowledge and agree to this Shipping Policy.